FAQs

Shipping & Returns

How do I return an item?

We welcome returns within 45 days of purchase.

We will gladly refund the product price for eligible items that are unused and are in sale-able condition. All refunds are applied to the original method of payment. Shipping, including associated fees/duties/taxes, are at the customer's expense.

Please mail returns to:

Odeene LLC 
(Insert Your Order Number)
P.O. Box 5039
Charlottesville, VA 22905

Please allow us 10 business days to process your return.

Damaged or Missing Order
If you receive a damaged package, please take photos of items, box, and the labels, and have this information ready for our Customer Experience Team when calling or emailing us. Please call us immediately at 434-282-6361. If you choose to have a replacement sent to you, we will ship it to the original shipping address. 

If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs. 

Please check your order after receiving it and if there is anything missing call or email us right away. Have ready your order number, the items missing, and the name on the circle label on the outside of the box. 

Any missing, damaged or incorrect items from orders older than 45 days will be issued an instore credit.

Packaging
We lovingly hand wrap our soaps in recycled Kraft/butcher paper. Bubble wrap, air packets, and smart foam may be used to protect the soaps and is upcycled from local businesses.

We encourage you to think of ways to upcycle these packing materials to continue to reduce our waste impact on our world.